kept repeating the same lines over and over as if they were using a bot

I mailed/disputed the neverwinter seller and they didnt respond. I contacted them multiple times for more than 3 weeks after purchase prior to the dispute yet still they kept stalling me. They also said not to go to paypal like “dont contact paypal” n thats it. They said this 3 times on 3 different occasions and i agreed hoping that they would give me my neverwinter order, they didnt and continued stalling me. Now that i contacted them through paypal they are not responding and