The item is virtual gold for elder scroll online played on the Xbox One

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I ordered 1000K eso gold for the game Elder Scrolls Online for the Xbox One on the North American Server and didn’t receive it. It’s been over 24 hours which should have taken less than a few hours to deliver. Order # 201612262319294 I’ve been trying to work with the seller. The only communication I’ve had is through their online live help. Every time I communicate it’s with a person named Linda and every time I’ve communicated with her, she’d said