just to refund my money if you can’t deliver the item as promised

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Per stated on your site, I request a refund for an item that hasn’t been delivered. Your claim of fast delivery, wasn’t delivered. Customer support won’t even reply and give me a status update on my order. I’m very dissatisfied with the transaction. i buy blade and soul gold from bladeandsoul007.com,this website claim fast delivery in 5 min,after i ordered the gold from them.they did not deliver in 15 min.and then they even dont reply me on live chat.

I contacted you guys in chat about the item that wasn’t delivered, and you told me that you will just deliver the item rather than refund. I asked when the item will be delivered, all you said was “soon”… Then you the person i was talking to logged off chat, I waited for two hours, and still no one contacted me in game for delivery… This has been a very frustrating transaction. No items were delivered, and support was very poor. I am again, asking you guys just to refund my money if you can’t deliver the item as promised….