Blade and soul Gold has not be received / Delivered in the time frame

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Blade and soul Gold has not be received / Delivered in the time frame that you had promised within 15 to 30min which has now been 24 hours. No information was given why you where taking so long besides for we are working as fast as we can with no estimated time or a reason why use need more then 15 to 30min as promised.   after i checked this buyers order id, he write wrong character name or psn name on the order info.But i didnt give you the wrong email and you could have emailed me

just to refund my money if you can’t deliver the item as promised

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Per stated on your site, I request a refund for an item that hasn’t been delivered. Your claim of fast delivery, wasn’t delivered. Customer support won’t even reply and give me a status update on my order. I’m very dissatisfied with the transaction. i buy blade and soul gold from bladeandsoul007.com,this website claim fast delivery in 5 min,after i ordered the gold from them.they did not deliver in 15 min.and then they even dont reply me on live chat. I contacted you