i need a lot of neverwinter astral diamonds to buy items

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i play the neverwinter online from perfect world company,i need a lot of neverwinter astral diamonds to buy items from marketplace. Before I bought the neverwinter ad with your store, I had a conversation with your operator named Linda, she said I would receive my item within 15 minutes. However, I asked her everyday from that time. She always said “we are giving it to you today”. I never received anything like her said. She never said sorry or made any excuse for her lying. After